Refund Policy
Last updated: July 13, 2026
This Refund Policy forms part of our Terms and Conditions and sets out how purchases and refunds are handled through 92Learns Studio, the learning platform operated by 92Learns.
Course refunds
You may request a full refund within 24 hours of purchase if you have accessed less than 10% of the course content. You may request a 50% refund within 7 days of purchase if you have accessed less than 10% of the course content.
Course purchases are not refundable after 7 days or once 10% or more of the course content has been accessed.
Digital products
Digital products, including downloadable toolkits, templates, and files, are not refundable once the download has started.
Technical access issues
If a technical issue prevents you from accessing a purchase, contact us. We will work to restore access or provide a full refund, regardless of the time since purchase.
How refunds work
- Payments are processed by Paddle, our merchant of record.
- All prices are in USD unless otherwise stated.
- Approved refunds are returned in full to the original payment method, normally within 14 days of approval.
- When a refund is issued, access to the refunded item normally ends unless an approved exception is recorded.
- Fraudulent purchases and refund abuse are not eligible.
How to request a refund
Email us at support@92learns.com. Include your order number, the email address used at checkout, the item purchased, and the reason for your request. You can also request a refund through the Paddle receipt email you received for your purchase.
Contact
Questions about this policy? Email us at support@92learns.com.